Customer Service Representatives – Web Operations

POSITION SUMMARY:

Provide customer service support to customers by continually processing customer orders and payments, processing returns and credits, and responding to customer inquires.

Principle duties and RESPONSIBILITIES: 

1. Respond to customer inquiries by phone and email
2. Address customer concerns/complaints regarding billing, shipping, and damage/incorrect items received
3. Process returns by attaining a return authorization for customer and upon receipt of product issue credit to customer
4. Assist customers in locating product
5. Register customers on site; send welcome email upon completion of registration
6. Process order fulfillment for unfilled orders
7. Create/Receive purchase orders for AP vendors
8. Other job duties as assigned

Education/Experience:

1. Overall computer proficiency with emphasis in Microsoft Office
2. Extensive customer service skills and experience required
3. Customer service in an Ecommerce environment preferred
4. Professional telephone and office etiquette
5. High school diploma required

STLB is an Equal Opportunity/Affirmative Action employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age or any other protected characteristic.