POSITION SUMMARY:

Provides customer service and promotes valued-added recommendations to both new and existing accounts; provides administrative support to outside sales team.

PRINCIPAL DUTIES AND RESPONSIBILTIES:

1. Enters customer orders, resolves and documents customer discrepancies in accounting and company software.
2. Coordinates customers orders, needs and issues with STLB staff; Also assists with set up of new customers
3. Provides quotes, pricing and product information sheets to customers via email and physical mail; Provides value-added calls to customer
4. Performs a variety of administrative support tasks such as preparing samples and when necessary coordinates shipping, providing product information sheets for sales calls and vendor shows, etc.
5. Obtains and monitors feedback to STLB performance as a vendor
6. Prepares various reports as requested (i.e. tracking sales trends, etc.)
7. Performs other job duties as assigned

JOB QUALIFICATIONS:

1. High School Diploma or equivalent required; Bachelor’s degree in business/marketing or related field preferred
2. One year customer service preferred
3. Proficient computer skills including Microsoft Office; Word; Excel and email
4. Ability to work well with others
5. Ability to resolve conflicts effectively
6. Must have excellent customer service skills
7. Builds and maintains relationships with customers
8. Excellent time management skills
9. Must be well-organized with demonstrated practice of strong follow up

STLB is an Equal Opportunity/Affirmative Action employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age or any other protected characteristic.