Customer Service Representative

POSITION SUMMARY

Provide customer service support to all customers with focus on Hawaii customers by continually processing customer orders and payments, processing returns and credits, and responding to customer inquiries.

PRINCIPAL DUTIES AND RESPONSIBILITIES

1. Process orders with focus on Hawaii customer orders
2. Respond to customer inquiries by phone and email
3. Address customer concerns/complaints regarding billing, shipping, and damaged/incorrect items received
4. Process returns by attaining a return authorization for customer and upon receipt of product issue credit to customer
5. Assist customers in locating product
6. Register customers on site; send welcome email upon completion of registration
7. Process order fulfillment for unfilled orders
8. Create/receive purchase orders for AP vendors
9. Assist in pick/pack orders when necessary
10. Perform sales calls to bring back customers and increase sales
11. Performs other job duties as assigned

EDUCATION/EXPERIENCE

1. High school diploma required with computer proficiency in Microsoft Office Programs
2. Prior customer service experience in an Ecommerce environment preferred
3. Professional telephone and office etiquette

STLB is an Equal Opportunity/Affirmative Action employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age or any other protected characteristic.